Customer success manager - Харьков - вакансия 893096


We Form Online

Дата обновления: 22.07.2021

Город: Харьков

Профессия: Программисты, ИТ, телеком

Зарплата: 13500

Тип занятости: Не имеет значения

Текст вакансии:

We Form Online is the rising fintech startup company. We are dealing with marketing, IT, banking and legal projects. We Form Online has offices in 6 countries and gathers lawyers, software developers, sales and market analysts.
We Form Online expends presence in Ukraine and we are looking for a Customer Success Manager.
We are looking for a person who will communicate with international clients, deals with e-mailing and calls and manages different research work.Key requirements

- English, written and spoken upper-intermediate level is a must;

- PC knowledge: Microsoft office Word and Excel — required, ability to edit documents, work with PDF files, knowledge of CRM systems desirable, ability to work with e-mails and Google products Drive, etc.;

- Experience of 1 or more years on the same or similar position / in the field of services, banking, finance, consulting, fintech will be an advantage

- experience in customer support customer support / care;

- experience in sales B2B is desirable, in particular consulting and financial services;

- skills in working with documents and files;

- skills of communication with clients, solving clients' problems

- an understanding of basic legal, banking and financial requirements, processes and terms;

- skills of conducting correspondence in English;

- skills in processing and organizing information and checking the reliability of data.

Your main responsibilities:

- communication with clients regarding management and processing of their orders;

- conducting correspondence by e-mail, skype, messengers, telephone communication;

- helping other team members in completing their tasks;

- Researches for given requests and tasks;

- communication with partners and agents, search for new service providers for specific requests, in order to expand the packages of services provided by the company;

- work with legal and other documents: filling in forms banking and others, checking the documents received from clients and partners, checking their quality and compliance, preparing legal documents contracts, letters of intent, etc. for their verification by a lawyer;

We offer:

- interesting tasks in a quick-growing international company;

- comfortable office near Botanichesky Sad metro station;

- annual paid vacation + paid Christmas holidays;

- bonuses for the performance

- Paid tuition





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