L1/L2 Support / QA Manual Specialist for Acumatica

Position Overview

Sprinterra is seeking a skilled and detail-oriented Support / QA Manual Specialist to join our Acumatica (Property Management) team. This hybrid role combines Level 1/2 technical support and manual software testing responsibilities to ensure a high-quality experience for our partners and clients using the Sprinterra Property Management solution integrated with Acumatica ERP.

The ideal candidate will be both a problem-solver and a quality advocate - able to assist users in resolving issues, collaborate with development teams to reproduce and escalate bugs, and rigorously test system functionality to ensure product excellence.

Primary ResponsibilitiesSupport (Primary)

• Serve as the first line of support for clients and partners using the Property Management module within Acumatica.
• Provide Level 1 and Level 2 support: basic troubleshooting, configuration guidance, usage instructions, issue replication, and escalation to the development team if needed.
• Manage support cases in a ticketing system, ensuring timely updates and resolutions.
• Document and categorize reported issues, FAQs, and known problems into an internal knowledge base.
• Assist customers in understanding Property Management processes

QA Manual (Secondary)

• Develop, maintain, and execute manual test cases for Sprinterra’s Property Management module.
• Perform functional, regression, usability, smoke, and exploratory testing
• Record clear, reproducible bug reports with relevant steps, screenshots, and environmental details.
• Validate fixes and verify closed issues from the development team.

Required Skills and Qualifications

Would be a big plus:

• Prior experience with any ERP system
• Familiarity with Property Management concepts (leases, tenants, properties, billing schedules, maintenance orders) is highly desirable.

Mandatory:

• Over 3 years of experience in software product support, complemented by hands-on manual QA testing expertise
• Solid understanding of support and testing lifecycle practices, including incident resolution, defect reporting, and follow-up.
• Strong troubleshooting, critical thinking, and problem-solving abilities.
• Exceptional attention to detail in both written communication and testing processes.
• Excellent written and verbal communication skills in English.
• Hands-on experience with support and QA tools
• Basic knowledge of SQL and tools like Postman for API testing.
• Experience with ticketing systems like Zendesk, Jira, ServiceNow, or equivalent.
• Ability to work independently and as part of a team.