Customer Operations Specialist

ALCOR is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe.
Our clients: People ai, Grammarly, BigCommerce, Ledger, Sift, and many others.

We are looking for a Customer Operations Specialist to become a trusted partner for Alcor customers by representing their interests and providing high-level EoR services.

Why you`ll love this role:

• Act as the COO for your clients, launching operations from scratch, breaking into new markets — Eastern Europe and LATAM, and setting up seamless processes.
• Zero Routine, Maximum Impact. Whether it’s guiding companies through stock options, market expansions, sourcing top-tier tech suppliers, or organizing high-stakes business trips — you’re at the center of it all.
• Deliver WOW Service. Go beyond expectations with seamless, proactive support that makes a lasting impact.

What tasks await you:

• Building and maintaining strong, long-lasting, trusted relationships with a US and European portfolio of clients.
• Operating as the lead point of contact for all customer matters representing their interests and ensuring WOW service provision, including signing Agreements and discussing terms of cooperation, legal onboarding/ offboarding of contractors and employees, payroll administering, coordinating hardware purchase and delivery process, office/ coworking rental, medical insurance provision, preparing financial reports & budgets, IT market overview.
• Coordinating cross-department cooperation for solving client requests.
• Participation in internal company activities (preparing pre-sale materials, budgets, presentations, letters, cooperation with 3rd party providers, etc.)

Our ideal candidate:

• Has 1+ years of experience (will be a plus in positions such as Client Manager, Account Manager, Customer Success Manager, Project Manager, or others related to cooperation with clients).
• Customer-oriented. Able to identify and effectively meet customer needs, exceed customer expectations, and provide WOW service.
• Upper-Intermediate level of written and spoken English.
• An analytical mind and experience in making calculations and data analytics in Excel.
• Quick learner. There will be a lot of new information and non-standard requests to work with.
• Result-oriented and striving for ongoing professional growth

What you'll gain by joining us:

• Work format. Flexible schedule and the opportunity to work remotely. Whether you prefer working from home or another location, you’ll have the freedom to choose the most convenient environment for you.
• Development. We have an English Speaking Club, a reading club, regular trainings. Plus, we conduct annual Performance Reviews and monthly 1:1s to support your career development.
• Recognition. We reward initiative, proactivity, and great ideas. We will be happy to add a bonus to your remuneration for great improving processes or delivering “wow” results for our clients.
• The team. You will work with a friendly team of professionals who will share their experience and knowledge with you. From your first day at work, you will have a mentor who will assist you with adaptation.
• Working conditions. Salary — pegged to the USD exchange rate, 20 working days of vacation, days off, and paid sick leave.
• Corporate culture and mission. Our values — focus, fun, self-development, openness, and the “wow” effect. We’re on a mission to empower great tech companies to save the world by making access to tech talent as simple as possible.