Onboarding Manager (French and Dutch speaking)

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. As the Implementation Associate/Specialist, you will follow the approved implementation processes to successfully deploy and install Property Management System to hotel properties across Europe. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.

Responsibilitis:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings
• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
• Provide communication with other Implementation team members, including shift and task scheduling
• Sign off on projects, providing wrap up and handover as per the project plan and task list
• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types
• Attend all internal departmental and training calls, actively participating in information sharing through approved channels

Requirements:

• Superb communication skills (verbal and written)
• Independent work ethic and collaboration skills to work as part of a team
• Organization skills to ensure process improvement and implementation integrity

To fulfil this role successfully, you should demonstrate the following qualifications:

• Professional experience in Hospitality or related field Hotel experience using Property, Sales, or Revenue Systems daily is a PLUS
• French and Dutch speaker is a must!