Senior Environments Support Engineer (2nd Line)

We are seeking a proactive and technically skilled Senior Environments Support Engineer (2nd Line) to join our dynamic team.

This role is pivotal in providing advanced systems engineering support and addressing escalated end-user issues. You'll collaborate with various teams to deliver seamless solutions, maintain operational excellence, and drive process improvements.

Responsibilities

• Provide advanced support for Windows platforms in physical and virtual environments
• Manage the lifecycle of global standard desktop and laptop models, including maintenance of desktop images and SCCM task sequences
• Develop and maintain high-quality technical documentation, SOPs, and end-user-facing runbooks for assigned projects and tasks
• Act as the final escalation point for root cause and preventative analyses for operational issues
• Collaborate with Engineering and Security Compliance teams to validate and maintain application requests and system updates
• Drive the delivery of technology and solutions outlined in the roadmap while ensuring high-quality standards
• Monitor and address endpoint security alerts, such as those from CyberArk
• Oversee Azure Virtual Desktop (AVD) environments, including creating images, deploying VMs, and monitoring performance metrics
• Automate software deployment, patch management, and workstation imaging processes
• Manage PXE environments and 1E products to support provisioning and repair processes
• Provide level 3 support for escalated end-user computing and system issues
• Administer Microsoft and third-party patch deployments to ensure system compliance and reliability
  
  
  

Requirements

• Residence in Ukraine (remote work eligible only for candidates based in Ukraine)
• Minimum of 5 years of experience as a Systems Engineer, including a focus on Azure Virtual Desktops (AVD)
• Proficiency in Windows platforms, Microsoft Azure, FsLogix, Group Policy, Active Directory, and PowerShell scripting
• Expertise in SCCM administration, global software deployment, patch management, and workstation imaging
• Background in creating, testing, and deploying software packages using tools like InstallShield or comparable solutions
• Competency in managing VDI environments, preferably with Azure Virtual Desktop
• Knowledge of ITIL frameworks and software development lifecycle methods
• Skills in bios/firmware updates, scripting (batch, SQL, vbscript, PowerShell), and system automation
• Office on schedule 3 times per week (Office in cities - Kyiv, Lviv, Vinnytsa, Dnipro)
  
  
  

Nice to have

• Familiarity with 1E products for environmental management and support
• Background in CyberArk or similar endpoint security solutions
• Understanding of service orchestration tools or advanced automation methods
  
  
  

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager.
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children
  
  
  

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.