Senior Software Maintenance Engineer (3rd Line)
EPAM Systems

We are seeking a highly skilled Senior Software Maintenance Engineer (3rd Line) to join our dynamic team.
In this role, you will provide technical leadership and hands-on expertise to maintain, optimize, and support critical infrastructure, including data center operations, virtualization platforms, and cloud-based systems. With a strong emphasis on problem-solving and operational excellence, you will play a key role in ensuring system stability and scalability.
Responsibilities
In this role, you will provide technical leadership and hands-on expertise to maintain, optimize, and support critical infrastructure, including data center operations, virtualization platforms, and cloud-based systems. With a strong emphasis on problem-solving and operational excellence, you will play a key role in ensuring system stability and scalability.
Responsibilities
- Provide 3rd level server support for escalated issues across Windows server technologies, VMware, and VEEAM environments
- Maintain and support global data center operations, ensuring reliability and performance of infrastructure
- Implement proactive maintenance plans, including patch management and system updates
- Address monitoring alerts, revise thresholds, and optimize systems to ensure stability
- Perform root cause analysis while adhering to vendor-recommended troubleshooting techniques
- Create and regularly update build documentation and operating procedures to support infrastructure maintenance
- Identify and execute projects to enhance infrastructure systems across virtualization and cloud environments
- Document and enforce policies, standards, and system procedures to ensure operational consistency
- Coordinate maintenance activities including evening and weekend tasks as required to support uptime
- Develop Azure Resource Manager templates/JSON files/BICEP scripts for Infrastructure as Code deployments within Template Specs
- Investigate and resolve Infrastructure as Code deployment errors in Azure environments
- Lead the planning and execution of technical resources for infrastructure projects and operational efforts
- Residence in Ukraine (remote work eligible only for candidates based in Ukraine)
- 5+ years of relevant work experience in infrastructure support and operations
- Expertise in VMware, Windows Server, and SAN systems such as NetApp and HP Nimble
- Strong technical knowledge across Microsoft Operating Systems (Server 2008-2019), Powershell, Office 365, Active Directory, Exchange 2010–2019
- Proficiency in networking (LAN/WAN), DNS, DHCP, and experience working with HP server and blade systems
- Background in utilizing PowerShell scripting for automation and improving operational efficiency
- Experience leading infrastructure projects as a technical resource, including detailed execution planning
- AWS CLI and Gcloud Command shell expertise with scripting capability
- Hands-on knowledge of VMware vSphere as 3rd tier support, with VCP-DCV certification preferred
- Skills in backup tools including VEEAM Backup and Replication (Cloud Endure and CloudRanger preferred)
- Proven ability to manage virtual instances in cloud environments such as Azure, AWS, and GCP
- Understanding of Azure configurations including Virtual WAN, Application Gateway, Route Table, and Azure Policies
- Familiarity with using Powershell and C# to create runbooks in System Center Orchestrator
- Office on schedule 3 times per week (Office in cities - Kyiv, Lviv, Vinnytsa, Dnipro)
- Background in the insurance or reinsurance industry with knowledge of business functions and processes
- Showcase of experience supporting SCOM 2012–2019 environments and creating automated workflows
- Familiarity with advanced backup solutions in hybrid and cloud environments
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Consider relocation options in over 30 countries worldwide
- Participate in volunteer, charity programs and communities (both technical and interest-based)
- You can plan your individual career path together with your manager.
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children
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