IT Service Specialist

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As our IT Service Specialist, you’ll be the first point of contact for all IT-related questions and issues—whether they come in by phone or through our ticketing system. Your objective? Deliver high-quality support that minimizes downtime and enhances user confidence.

What You Will Be Responsible For

• Delivering comprehensive first-line support via phone and ticketing system, ensuring a positive and professional experience for every user.
• Diagnosing and resolving a wide range of hardware, software, and network issues remotely.
• Escalating complex problems to second-line teams or specialists when needed.
• Managing incidents and requests through our ITSM system—tracking, prioritizing, and resolving tickets efficiently.
• Guiding employees on IT policies, tools, and best practices to promote a secure and productive work environment.
• Handling user account tasks such as account creation, password resets, and access permissions in line with security protocols.
• Maintaining and updating the Service Desk knowledge base with accurate problem-solving guides and FAQs.
• Creating self-service resources to empower users and reduce recurring issues.
• Collaborating with other IT teams to resolve cross-functional or complex technical challenges.
• Communicating clearly and professionally with non-technical users, translating technical solutions into easy-to-understand language.
• Providing feedback to IT management on recurring issues and opportunities for service improvement.
• Following ITIL best practices to ensure consistent and high-quality service delivery.
• Contributing to continuous improvement initiatives within the IT Service Desk.
• Supporting local IT operations as a backup, including maintenance of office equipment like printers, meeting rooms, UPS systems, and security infrastructure.
  
  

WHAT WE VALUE:

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• 3+ years of experience in an IT Service Desk or similar technical support role, providing support across cultures and time zones .
• Proficient knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise tools.
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, etc.).
• Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, or similar).
• Experienced in diagnosing and solving hardware, software, and network issues.
• Clear and professional communication skills, both written and verbal—especially when explaining technical concepts to non-technical users.
• Customer-first attitude with a focus on delivering timely and effective solutions.
• Ability to prioritize tasks and manage multiple requests in a structured and efficient way.
• Awareness of IT security principles and best practices.
• Experience with ITIL processes.
• Cooperative nature, with a willingness to collaborate and share knowledge.
• Fluency in English.
  
  

Benefits

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance: a hybrid workplace model and extra days of vacation. We also practice a tailored approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Oleksandra Nelipa, Senior Talent Acquisition Partner, at [email protected]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.