Lead Technical Writer (Networking) IRC267676

Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow cable operator companies to deliver IP-based data, video, and voice services to millions of customers. Focus is given to CableOS, which will allow it to get rid of the existing HW equipment and migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on general-purpose CPUs. It doesn’t require using ASICs and makes it possible to run the SW both on the bare metal servers as well as on the private cloud infrastructure. CableOS is a pioneer in DOCSIS software-defined networking (SDN), with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7, providing professional services for Customers.

To learn more, please visit:

HTTPS://WWW.HARMONICINC.COM/BROADBAND/

HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Requirements

• 8+ years of experience as a technical writer (preferably in the telecommunications industry);
• Strong leadership skills, ability to build and maintain a high level of team collaboration with other company departments;
• Experience in extending a team and building processes from scratch and/or improving current ones;
• Experience documenting command-line tools, SDKs, APIs, or DevOps workflows;
• Strong understanding of telecom technologies, protocols, and standards;
• Proficiency in technical writing tools such as Oxygen, DITA, XML, Markdown, and authoring suites;
• Ability to translate complex technical information into clear and concise language;
• Experience creating and managing technical documentation for diverse audiences;
• Familiarity with version control systems (e.g., Git);
• Strong attention to detail and organisational skills.
  
  
  

Job responsibilities

• Leading a team of technical writers dedicated to different products within one company;
• Defining pain points in the current team workflow and addressing them by introducing a new process and work approaches;
• Plan, design, and develop technical documentation for telecom products and services;
• Revise and update existing documentation based on feedback and product changes;
• Introduce and maintain a team’s responsibility of ensuring documentation adheres to product style guides and standards;
• Manage documentation repositories and ensure version control;
• Interview SMEs to gather technical information;
• Close collaboration with engineering, release/product management, and support teams;
• Create diagrams, illustrations, and other visual aids to enhance understanding;
• Conduct peer reviews and demos with Stakeholders of the documentation for accuracy and quality;
• Stay updated with industry trends and emerging technologies in telecom, especially AI.
  
  
  

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.