Case Manager EU

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for: Production Manager who will strengthen our Operations team.

The ultimate goal of this role is taking care of production orders execution through our manufacturing partners network and resolving all the unexpected issues encountered during this production process (see company business model description for more details).

Responsibilities:

• Supervision of the processing of production orders, documentation in internal CRM and ERP systems.
• Selection of suitable contractors in the database of the production partners.
• Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products.
• Tracking payments, working with customers.
• Solving problems and special cases with customers and manufacturers that occur during order processing.
• Achieve results despite the difficulties encountered.
  
  

A successful candidate:

• Primary requirement: Speaks fluently and conducts business correspondence in English (at level of B2 and higher).
• Has at least 2 year of relevant experience (procurement / logistics / order management). Experience in working with engineering orders as well as experience with transactional IT systems for the automation of sales, production and logistics processes are an advantage.
• Is ready to solve problems that differ from the base scenario.
• Shows willingness to work overtime (paid). Is available for urgent questions outside of business hours.
• Wants to work in a fast growing business environment.
• Is willing to systematise own work, to participate in the task of process automation.
• Has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office).
  
  

Working conditions:

• Remote full-time job.
• Fixed rate depending on the career level.
• Significant annual loyalty bonus.
• Overtime hours are possible for this position.
• Corporate Laptop.
• Free corporate language courses.
  
  

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

Conditions

Country of location

Remote

Holiday calendar

USA holidays

Other Working Conditions:

• Remote position
• USA holiday calendar
• Service contract (ФОП)
  
  

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.