Technical Solutions Engineer

About Us

Sisense is a leading business intelligence (BI) software company that enables organizations to turn data into actionable insights. Our platform empowers users to visualize and analyze data easily, helping them make informed decisions. As a company, we value innovation, collaboration, and excellence, and we’re looking for talented engineers to join our team.

WHY YOU SHOULD JOIN OUR TECHNICAL SOLUTIONS TEAM

:As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics with Sisense. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing

.Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them

.
Please note the working schedule: day shift coverage, Monday to Friday (09:00 — 18:00 Kyiv time), with a Tuesday-Saturday shift every 5-6 weeks. The position will also include shifts on UA Holidays with additional paymen

t.
WHAT YOU’LL

• DO:You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the Sisense UI and the termi
• nalYou will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to g
• rowYou will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall prod

uct
HOW YOU’LL R

AMP:By Day 3

• 0...Learn what Sisense is all about and how the product is util
• izedLearn technical support methodologies and the tools used at Sisense such as Grafana, Logz.io, Kibana, Jenkins,
• etc.Work on technical issues under the guidance of a Senior Solutions engin
• eer.Shadow calls and tickets with Senior Support Engine

ers.By Day 6

• 0...Understand the Sisense architecture and how to translate it to troubleshoot customer iss
• ues.Work on technical issues under the guidance of a Senior Solutions engin

eer.By Day 9

• 0...Work in your designated SWARM pod to own and resolve customer incidents through their lifecy
• cle.Understand internal escalation proces
• ses.Work as part of a team of engineers that globally ensure 24 hour customer supp

ort.
WHAT YOU’VE ACCOMPLISHED... SO

• FAR:You have proven hands-on experience supporting a software platform/product in a customer-facing B2B enviro
• nmentExperience with databases such as Mongo, Redshift, MySQL, Oracle, Snow
• flakeExperience in reading and writing SQL qu
• eriesExperience with Rest APIs will be a huge adva
• ntageWork experience with Docker/ Kubernetes/ Linux will be a huge adva
• ntageExperience working with JDBC framework will be a
• plusExperience with Python or scripting languages such as HTML/Javascript will be a

plus
ABOU

• T YOU:You have a data-driven, analytical mind and excellent problem-solving
• skillsYou’re detail-oriented with the ability to prioritize, multitask and meet dea
• dlinesYou have a proven ability to motivate and work both independently and in a team envir
• onmentYou also have a passion for supporting and helping
• othersIn addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and s
• erviceYou have excellent English — communication, listening, and writing

skills
OUR BE

• NEFITS:We’re all working remot
• ely nowWe hire only people we trust. All Sisensers join the company without a probation
• periodWe believe all Sisensers should be owners of our company’s success. We grant all employees stock options that start vesting on
• Day OneWe support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Si
• sensersWe support professional growth with access to the modern learning p
• latformWe care about each other. All team members have extended medical in
• suranceWe provide Sisensers with a sports reimbursement to support physical fitness and mental we