Customer Support Specialist

We are seeking a dedicated and motivated Customer Support Specialist to join and strengthen our Grids Automation team in Ukraine

Main Responsibilities

• Providing order management services to clients - activities include helping clients to handle order quoting, order processing; order fulfilment, review of orders, order entry, order dispatch & support, order payment for their customers.
• Preparing orders confirmations and agreements
• Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitoring and resolving order issues and processing errors
• Collecting all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes;
• Processing and archiving all documentation in accordance with local regulations.
• Keeping daily contact with customers and ensuring a customer compliance resolution process by collecting the necessary information, as well as updating the customers about current status of an issue.
• Active involvement in the initiatives directed on internal processes improvement.
  
  

Requirements Have To Be Met

• Higher education (technical or economical University degree)
• More than 5 years of experience on the same/similar field
• Knowledge of SAP (Sales and Distribution Module) and MS-Office.
• Intermediate level of English.
• Good communication and analytical skills
• Readiness to take on challenges, address customer requirements and solve problems
  
  

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.