Сustomer support manager(with training)

Our company is focused on the implementation of high-quality fin-tech products, their further technical support and improvement.
We are looking for a candidate for the position of a Сustomer support manager in English. 

Requirements:

English language proficiency level — B1 and above;
In-depth knowledge of office applications: MS Excel, MS Word, MS PowerPoint;
Excellent analytical skills and strong communication skills;
Ability to visualize large amounts of information (graphs, diagrams) with an end-user orientation;
Attention to detail and commitment to high quality and accuracy with the ability to see the big picture.


Responsibilities:

Providing support and responding to customer inquiries through various communication channels.
Resolving customer issues and conflicts by providing information and finding solutions.
Registering and processing customer inquiries in the accounting or CRM system.
Educating customers on the use of the company's products or services.
Collecting and analyzing information to identify trends or recurring problems and provide recommendations for service improvement.


Our office is supplied with generators and starlink for uninterrupted workflow.We offer comfortable working conditions with base and bonus system, schedule from Monday to Friday from 14:00 pm to 22:00 pm (+ taxi after every working day,which is paid by the company);corporate events, activities and team building; young, cheerful team, as well as a pleasant atmosphere without pressure, stress and other negative things;hot tea/coffee, sweets and fruits every day within your reach every working day ; company paid lunch every Friday. Tuition is paid according to the rate.

Send your CV or write me to discuss all the details in telegram !

HRD Ulyana- telegram nickname @ulyaaahrd