LivTours Fulfilment Specialist

About LivTours

LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 16 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service, operational excellence, and seamless guest experiences.

Role Overview

As a Fulfilment Specialist, you will ensure every LivTours service runs flawlessly — from confirming bookings and purchasing tickets to coordinating suppliers and supporting guests before and during their tours.

This role combines logistical precision with customer care: you’ll manage complex operational details, problem-solve under pressure, and communicate daily with clients, suppliers, and colleagues across Europe.

Key Responsibilities

• Coordinate the full fulfilment process for LivTours experiences — from ticket purchase and supplier assignment to on-tour client assistance.
• Verify and prepare upcoming bookings, guaranteeing that all logistics, timing, and service elements are perfectly aligned.
• Create accurate operational communications, including tour reminders, client updates, and supplier confirmations.
• Communicate with clients via email, phone, and messaging platforms to provide assistance, manage last-minute changes, and resolve on-tour disruptions with calm and professionalism.
• Collaborate cross-functionally with the Operations, Guide Management, and Sales teams to ensure smooth delivery and excellent client experiences.
• Apply problem-solving and prioritisation to high-pressure or time-sensitive situations, balancing multiple demands while maintaining accuracy.
• Stay current with evolving products, procedures, and conditions.

Skills & Experience

• 2+ years in travel operations, fulfilment, or ticketing (preferably in a tour operator or DMC environment).
• Exceptional organisational skills, with meticulous attention to detail and accuracy.
• Calm under pressure — thrives in dynamic, fast-paced, multi-tasking environments.
• Excellent communication skills in English, both written and spoken; confident managing client correspondence.
• Strong problem-solving ability, with sound judgment and initiative.
• Proficiency in digital collaboration tools, including Google Workspace, Slack, and Zendesk (or similar).
• Flexible and adaptable, comfortable working variable shifts including early mornings, evenings, and weekends.
• Collaborative mindset, comfortable working remotely in a multicultural team spread across Europe.
• Commitment to learning, openness to feedback, and a genuine interest in tourism and guest experience.

BONUS POINTS 

• Additional European languages (Italian, French, German, or Spanish).
• Experience managing ticketing for cultural sites or attractions.
• Degree in Tourism, Hospitality, or related field.

Position Details

• Type: Full time role, with variable 8 hour shifts that include a rotation of evenings and weekends.
• Location: Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby.
• Salary: Competitive, commensurate with experience, plus performance-based bonus.

Join Us!

If you are a meticulous and analytical professional passionate about inventory management and operational efficiency in the travel industry, we want to hear from you. Apply now to help LivTours optimize our ticket and inventory operations across Europe.