Middle Support Engineer IRC297042

Description

Symbotic is looking for people who thrive in a fast-paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within the Symbotic software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to Symbotic customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.

Requirements

• Linux exposure is required.
• Work with logs is required.
• Experience in troubleshooting is required.
• Writing simple SQL queries.
• Experience with PowerShell/Python/Bash scripting is a plus.
• GitLab experience is a plus.
• Working knowledge of Windows O/S configuration is desired.
• Working knowledge of Windows User and Account management is a plus.
• JIRA experience is a plus.
• Ansible and Kubernetes experience is desired.
• Written and speaking English at an upper intermediate level
• Readiness to late hours schedule
  
  
  

Job responsibilities

• Provide escalation support for short-term problem resolution activities.
• Perform direct coding and validation activities for support tools.
• Create documentation of system-level functionality from a support perspective.
• Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product
• improvement activities within software engineering in a proactive manner.
• Works under pressure in restoring high-priority systems to operations.
• On call shift hours.
  
  
  

Schedule after probation period:

Sunday through Thursday, 2 pm US EST to 11 pm US EST OR Tuesday through Saturday, 2 pm US EST to 11 pm US EST

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.