IT Systems Support Engineer (Lviv, Ukraine)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

We are looking for a candidate based in Lviv, as this role requires working from the office.

Basic Description Of The Role

Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Job Description

• 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, ap-plications & tools)
• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
• Service Central call registration or other ticket registration system
• H/W break fix and maintenance
• Paperwork for asset & finance management
• PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
• PC and PC supply provisioning
• Apple Mac OS knowledge is a plus.
  
  

Hard Skills

Problem Solving, LAN Basic Knowledge, Help Desk Experience (experience of at least 6 months is a plus), Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, Software Maintenance, Outstanding organizational and time-management skills, Good knowledge of internet security and data privacy principles. Average knowledge of English (spoken and written).

Soft Skills

The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.

What you will love about working here?

• We care about all our employees and want them to feel as comfortable as possible. That's why we offer them health insurance from the first days, regardless of the probationary period.
• The gift from the company - Christmas holidays from 25 December to 31 December.
• Сooperation with Superhumans center and Veteran HUB. Capgemini Engineering has supported the launch of psychological rehabilitation department of Superhumans. Our team also donnated over UAH 500 000 prosthetics for three Ukrainian defenders. Currently, we support psychological counseling provided by the Veteran Hub, and we have implemented a internal policy making the company friendly to military and veterans with the assistance of the Hub.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.