Customer Care Associate Ukraine

At Opella, we simplify self-care for real people. As a Quality Manager / GDP Responsible Person, you become part of that mission – turning ideas into products that actually reach hands and homes. This role is where precision, consistency, and accountability come together to support our self-care revolution.

About The Job

We are looking for a Customer Care Associate to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience across multiple communication channels. You will work closely with internal teams to resolve inquiries, address concerns, and contribute to building long-term customer relationships.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and other communication channels.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Provide accurate information about products, services, and company policies.
• Escalate complex cases to relevant teams and follow up until resolution.
• Maintain detailed and accurate records of customer interactions.
• Identify customer needs and proactively suggest appropriate solutions.
• Contribute to continuous improvement by sharing customer feedback and insights.
  
  

About You

• Excellent verbal and written communication skills in English.
• Customer-focused mindset with a passion for delivering outstanding service.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Good organizational skills and attention to detail.
• Experience in customer service, customer support, or a related role is an advantage.
• Proficiency in using CRM systems and standard office applications is a plus.
  
  

Simply put, we’re shaping a self-care revolution. If you’re ready to the question, improve and create better for millions, step in and make an impact that’s felt far beyond the line. We are challengers. We are Opella.

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.