Regional Manager Aftersales

Volkswagen Group


Дата: 2 тижні тому
Місто: Київ
Вид зайнятості: Повна зайнятість
Volkswagen Group
Porsche Ukraine LLC, a subsidiary of Porsche Holding Salzburg, is an importer of Volkswagen, Volkswagen Commercial Vehicles, Audi, SEAT and CUPRA brands. The company imports cars and spare parts to Ukraine, sells products of the Group's brands and provides warranty and service services through an authorised dealer network in accordance with international Volkswagen standards.

Possible Tasks within this Role

  • Overseeing and supporting aftersales operations at regional dealerships.
  • Ensuring high service quality and customer satisfaction.
  • Analyzing KPIs and implementing improvement measures.
  • Conducting audits and developing the dealer network.
  • Coordinating the rollout of new service programs and brand standards.

Qualification requirements

  • University degree (preferably technical or economical).
  • Upper intermediate English.
  • Driver's license category „B“.
  • Advanced PC user (MS Office).
  • Experience in aftersales is an advantage.
  • Personal qualities we are looking for: high motivated, young and purposeful person, full of energy and optimism, sociable, focused on results.

Skills

  • Adaptability
  • Communication Skills
  • Complaint Management
  • Conflict Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Customer Service Software
  • Emotional Intelligence
  • Problem Solving
  • Psychological Resilience
  • Quality Assurance (QA)
  • Sales Skills
  • Troubleshooting

Your Benefits

  • Formal employment from the first working day, paid holidays and sick leave.
  • Medical insurance.
  • Language courses.
  • Hybrid work.
  • Meals compensation.
  • Opportunities for personal and professional growth.

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