Head of Dealer Care Center
Volkswagen Group
Porsche Finance Group Ukraine is represented by Porsche Leasing Ukraine, Porsche Mobility, and Porsche Insurance Agency. They are owned by the Austrian Porsche Bank, which belongs to the Porsche Holding (Volkswagen Group). PFG Ukraine provides financial, operating leasing, car loans, insurance and fleet management for Volkswagen, Audi, SEAT, CUPRA, Porsche, Skoda and MAN.
Possible Tasks within this Role
Possible Tasks within this Role
- Ensuring the proper functioning of the department.
- Collecting, analysing and processing information received from official dealers.
- Submitting proposals regarding financing conditions.
- Actively participating in the preparation of documents within the competence of the Head of Dealer Care Centre (DCC), and preparing all necessary documents for signature by the Company’s management.
- Controlling incoming invoices from dealers and the vehicle payment process.
- Preparing reports and task lists, continuously monitoring task completion and the results of the department employees’ work.
- Ensuring cooperation and representing the Company in relations with dealers, public and private bodies, institutions, organisations and other counterparties, partners and clients of the Company.
- Ensuring, coordinating and controlling the participation of DCC employees in the preparation of documents on matters within the DCC’s competence, including documents for signature by the Company’s management.
- Ensuring the proper application of labour legislation in relations with DCC employees.
- Administering the preparation of new departmental procedures and the continuous updating of existing procedures.
- Providing methodological management of the department and its employees, and supporting structural units on operational matters.
- Actively participating in negotiations with dealers, partners and counterparties of the Company.
- Developing and submitting to the Head of Client Service ideas and proposals for improving the DCC’s internal processes, including cooperation with dealers.
- Analysing and improving the department’s existing business processes, with a focus on automation, increased operational efficiency and transition to electronic document flow.
- Improving the efficiency of the DCC and the Company as a whole.
- Identifying, before establishing and during business relations with a client, the risks of such relations and indicators of suspicious financial transactions; forming a conclusion on the risk level and whether a transaction is suspicious; and reporting this to management and the employee responsible for financial monitoring in accordance with internal documents.
- Performing any other professional tasks or projects assigned by the Head of Client Service.
- Specialist or master university degree.
- Foreign language competence – English (intermediate level).
- Sales and customer-oriented thinking.
- Communication and negotiating skills.
- Ability to work independently and responsibly.
- Strong teamwork and decision-making skills.
- Managerial working experience.
- Financial Analysis
- Problem Solving
- Decision-making Skills
- Critical Thinking
- Adaptability
- Benchmarking
- Analytical Thinking
- Financial Literacy
- Predictive Analytics
- Formal employment from the first working day, paid holidays and sick leave.
- Medical insurance.
- Language courses.
- Hybrid work.
- Meals compensation.
- Opportunities for personal and professional growth.
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