IT Support Specialist

*This is a full-time hybrid role that combines the flexibility of remote work with the collaboration of office days.

Location: Dnipro (2 days in the office minimum / 3 days remote)

Working Hours: 12:00 — 20:00 Kyiv time

Commute: Fully covered corporate taxi for all your office days.

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us — even you!

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the IT & Cybersecurity making that happen.

Your impact.

• Handle the imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
• Execute excellent support for new and existing employees both onsite and remotely, ensuring that all support requests are addressed promptly and effectively
• Maintain Inventory of IT equipment for users on-site
• Monthly SaaS audits for users/licenses not using tools
• Manage and handle tickets within the IT ticketing system as well as communication platform(s) via Email and Slack; Serve as Tier 1 and 2 contact points for IT issues
• Proactively identify opportunities for process improvements and contribute to the overall efficiency and effectiveness of our support operations
• Perform on site maintenance of IT equipment including network equipment, security cameras, and smartboards
• Engage with team members, sharing insights, best practices, and troubleshooting techniques to collectively enhance our support capabilities
• Proactively seek solutions and independently manage workload by efficiently prioritizing tasks, conducting thorough research, and utilizing available resources to resolve technical issues promptly
• Be a trusted and reliable team member and peer for cross-functional colleagues

Your Experience

• 6+ months of experience in Technical Support (strongly preferred)
• At least B1+ level of English proficiency, with confidence in both spoken and written communication
• Familiarity with troubleshooting OS Windows/Mac and SaaS applications
• Basic Network Troubleshooting knowledge
• Ability to work with hardware vendors and service centers
• Willingness to learn new skills in IT Support and Remote First technical environments
• Strong problem-solving skills and resourcefulness
• Excellent communication skills both written and verbal

Total Rewards

Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits, including:

• Employment: HealthJoy LLC is part of the Ukraine Diia City legal framework. On your first day, you will sign a Gig-Contract via the Vchasno system, gaining the status of a Gig-Specialist.
• Remote Work: Being a remote-first company, we do not require employees to be in office on a regular basis. Additionally, we provide the needed essential work equipment for comfortable work from home.
• Flexible Paid Time Off Programs: Prioritising efficient collaboration and communication, we offer flexibility with time off requests for vacations or personal matters leaves, trusting you to manage your time and take the breaks you need to be your best.
• Growth and Development as a Priority: We foster a culture of continuous growth through open feedback, fair performance evaluations, and ongoing development opportunities. Our annual Performance & Compensation Review Cycle recognizes each person’s contributions and supports their growth in line with business priorities.
• Learning Opportunities: Benefit from company-sponsored English classes, a corporate learning platform “Udemy Business” for professional development, and internal/external educational events.
• Healthcare: As a healthcare-focused company, we provide 100% health insurance coverage for our teammates, with the option to insure their family members at a reduced rate.
• Mental Health Support Program: Individuals have the opportunity to apply for personal therapy sessions sponsored by company or review additional virtual lectures to keep awareness around mental health support.
• Wellness Support: Access to special corporate discounts and offers at Sport Life, one of Ukraine’s largest sports hubs.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.