Supply Chain Administrator
Azelis
Optimal Logistics Service To Principals & Customers
- Assist with processing purchase requsitions and generate purchase orders in Azelis ERP. Tackle any deviation (price, quantities, leadtimes, regulatory, …) with Supply Planners and Product Managers.
- Ensure proper follow up of order pipe. Trrack deviations and maintain dates and data.
- Coordinate with Customer Experience Specialists to ensure timely order fulfillment.
- Handle upstream logistics (transportation, warehouse receipt where applicable).
- Take care of import arrangement where applicable.
- Rationalize cost per unit, using various leverages (bundling of multiple orders, limitting partial deliveries, avoiding express, …).
- Accrue logistic costs properly (transport, surcharges & demurrages, other logistics costs). Report any deviation in automatic calculation to logistics team.
- Handle any inquiries related to orders and order documentation from principals, forwarders, customs and warehouses.
- Advise Customer Experience Specialists on any pain point which would prevent/delay deliveries to customers.
- Interact with principals, forwarders, customs and warehouses regarding order status, quotations and deliveries. Track orders and follow up on outstanding deliveries.
- Propose logistic solutions in case of deviations, in cooperation with logistics/commercial teams.
- Verify invoices against purchase orders and delivery notes. Ensure on-time invoice matching, raise credit notes/adjustments.
- Assist with supplier onboarding, documentation collection, price list recording.
- Master ERP functionalities related to own scope.
- Ensure compliance with all company policies and procedures.
- Comply with QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
- Provide feedback to all stakeholders to allow closing of non-conformances in CRM.
- Translate the Group’s Sustainability Strategy into concrete job-related actions.
- Provide regular feedback to process owners and key users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in processes and work instructions related to own scope and support development of best practices.
- Contribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.
- Act as back-up within the Procurement team as required.
- Customer and principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teams
- Number of orders processed in D365 weekly
- Order accuracy %
- Automation and tool adoption index
- Up-to-date order pipe : date-management hygiene %, comments on deviating PO
- Fill rate %
- Supplier OTIF %
- LC cost per kg
- %Logistics accruals vs actuals
- Auto-match rate
- Punctuality of invoice matching
- Response and resolution time (vs Service Level Agreement)
- Reduction in recurring customer and principal issues
- Proven experience in procurement, supply chain, imports and cross-functional working.
- Basic knowledge of procurement or supply chain processes
- Excellent organisational skills, attention to detail and autonomy.
- Time management and prirotization.
- Agility, continuous improvement mindset.
- Collaboration and teamwork
- Advanced user of various IT tools & ERP systems.
- Understanding of customer, supplier and market dynamics and requirements.
- High service level standards.
- Strong communication skills, conflict resolution.
- Proficiency in English.
- Bachelor’s degree in Supply Chain, Business, or equivalent experience.
- 3+ years of experience in procurement, or related roles
- Experience in specialty chemical distribution or similar regulated industry preferred.
- Proficiency with Microsoft Excel (Advanced level required).
- Experience using Microsoft D365 or similar ERP system (Preferred).
- Supply chain certifications (e.g., APICS CPIM/CSCP) a plus.
- Procurement & Supply Planning Supervisor
- Internal: Commercial Team, Customer Experience & Supply Chain Team, Finance Team, SHEQ Team.
- External: Principals, Customers, Logistic Providers, Warehouses, Customs.
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