Senior SaaS Product Manager/Operations Manager IRC302863
GlobalLogic
Description
We are a global technology and engineering company operating in the energy sector, focused on enabling a more sustainable, reliable, and efficient power infrastructure worldwide. Headquartered in Europe and active in 100+ countries, we support customers across utilities, transportation, industry, and infrastructure by delivering advanced solutions for power generation integration, transmission, distribution, and grid automation.
With a strong engineering culture and deep domain expertise, we deliver complex, large-scale projects in highly regulated environments, combining innovation, technical excellence, and long-term customer partnership
Requirements
We are seeking a Senior SaaS Operations & Governance Manager to lead the operational readiness, compliance, and governance frameworks required to transition a digital twin platform into a high-scale B2B SaaS offering.
Working alongside our Solution Architect, you will focus on building the non-technical foundation of our SaaS operating model—including service management, cybersecurity alignment, regulatory compliance, and post-launch support structures.
Qualifications & Requirements
Experience: 3+ years in SaaS product operations, cloud IT governance, or IT service management within enterprise B2B or industrial software environments.
Framework Expertise: Demonstrated mastery of ITIL-4 principles and the Azure Well-Architected Framework applied to SaaS models.
Regulatory Knowledge: Direct experience addressing technical and operational requirements for regional compliance (GDPR, Cyber Resilience Act, NIS2).
SRE & Support Engineering: Hands-on experience structuring multi-tier technical support organizations (L1–L3) and defining operational metrics (SLI/SLO/SLA).
Documentation & Governance: Exceptional capability in authoring platform governance models, operational runbooks, and cloud platform documentation templates.
Job responsibilities
SaaS Architecture & Platform Documentation: Audit existing collateral to identify missing SaaS documentation assets. Define content structures, standardized templates, and target artifacts covering multi-tenancy models, tenant lifecycle workflows, and cloud architecture references.
Cybersecurity & Information Security Governance: Evaluate existing security processes against modern B2B SaaS operational standards. Define target security controls, threat modeling guidelines, tenant data isolation standards, and DevSecOps processes in collaboration with security teams.
SaaS Operations & Service Readiness: Assess current operational setups against the ITIL-4 framework and the Azure Well-Architected Framework. Establish target processes for continuous deployment, automated disaster recovery, platform monitoring, and incident response.
Legal, Contracts & Compliance Alignment: Partner with customer legal and risk teams to analyze technical/procedural gaps. Ensure the platform complies with regional regulatory frameworks, specifically GDPR, the EU Cyber Resilience Act (CRA), and NIS2.
Customer Support & Post-Launch Readiness: Structure the multi-tiered customer support model (L1/L2/L3 support tiers), define escalation paths, and build preliminary SRE indicator frameworks, including Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
Product Lifecycle Governance: Establish governance frameworks to manage the lifecycle of the SaaS product, versioning, feature updates, and underlying cloud components across the entire operational lifecycle.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
We are a global technology and engineering company operating in the energy sector, focused on enabling a more sustainable, reliable, and efficient power infrastructure worldwide. Headquartered in Europe and active in 100+ countries, we support customers across utilities, transportation, industry, and infrastructure by delivering advanced solutions for power generation integration, transmission, distribution, and grid automation.
With a strong engineering culture and deep domain expertise, we deliver complex, large-scale projects in highly regulated environments, combining innovation, technical excellence, and long-term customer partnership
Requirements
We are seeking a Senior SaaS Operations & Governance Manager to lead the operational readiness, compliance, and governance frameworks required to transition a digital twin platform into a high-scale B2B SaaS offering.
Working alongside our Solution Architect, you will focus on building the non-technical foundation of our SaaS operating model—including service management, cybersecurity alignment, regulatory compliance, and post-launch support structures.
Qualifications & Requirements
Experience: 3+ years in SaaS product operations, cloud IT governance, or IT service management within enterprise B2B or industrial software environments.
Framework Expertise: Demonstrated mastery of ITIL-4 principles and the Azure Well-Architected Framework applied to SaaS models.
Regulatory Knowledge: Direct experience addressing technical and operational requirements for regional compliance (GDPR, Cyber Resilience Act, NIS2).
SRE & Support Engineering: Hands-on experience structuring multi-tier technical support organizations (L1–L3) and defining operational metrics (SLI/SLO/SLA).
Documentation & Governance: Exceptional capability in authoring platform governance models, operational runbooks, and cloud platform documentation templates.
Job responsibilities
SaaS Architecture & Platform Documentation: Audit existing collateral to identify missing SaaS documentation assets. Define content structures, standardized templates, and target artifacts covering multi-tenancy models, tenant lifecycle workflows, and cloud architecture references.
Cybersecurity & Information Security Governance: Evaluate existing security processes against modern B2B SaaS operational standards. Define target security controls, threat modeling guidelines, tenant data isolation standards, and DevSecOps processes in collaboration with security teams.
SaaS Operations & Service Readiness: Assess current operational setups against the ITIL-4 framework and the Azure Well-Architected Framework. Establish target processes for continuous deployment, automated disaster recovery, platform monitoring, and incident response.
Legal, Contracts & Compliance Alignment: Partner with customer legal and risk teams to analyze technical/procedural gaps. Ensure the platform complies with regional regulatory frameworks, specifically GDPR, the EU Cyber Resilience Act (CRA), and NIS2.
Customer Support & Post-Launch Readiness: Structure the multi-tiered customer support model (L1/L2/L3 support tiers), define escalation paths, and build preliminary SRE indicator frameworks, including Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
Product Lifecycle Governance: Establish governance frameworks to manage the lifecycle of the SaaS product, versioning, feature updates, and underlying cloud components across the entire operational lifecycle.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
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