Support Services Coordinator (SSC) UKRAINE

Position Start Date : 01.11.2026

Duration : 12 months

Location : Kyiv, Ukraine

Status : non-accompanied

Deadline for application: 16.09.2026

Tdh :

The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.

Context :

Terre des hommes (Tdh) has been providing a range of services to children, young people and their families in eastern Ukraine since 2015. Prior to the full-scale invasion, Tdh implemented diverse projects with a strong focus on psychosocial support, child participation, skills development and access to innovation, youth entrepreneurship, and individual support for mine victims. After the start of the full-scale invasion in Ukraine and the relocation from Donetsk and Luhansk oblasts to Ivano-Frankivsk oblast, Tdh resumed its work in in June 2022, providing support to internally displaced families with children as well as to local host communities, together with partners across 12 oblasts: Ivano-Frankivska, Ternopilska, Khmelnytska, Dnipropetrovska, Chernihivska, Kharkivska, Zaporizhzka, Mykolaivska, Odeska, Sumska, Chernivetska and Zakarpattia. Through various projects, we provide humanitarian aid, child protection and psychosocial support.

Responsibilities :

Under the supervision of the Country Director, the SSC is responsible for providing strategic leadership for the development, management and the implementation of Tdh’s operational policies, procedures, tools & systems, best practices, at Country Office level located in Kyiv. Main responsibilites are:

• Lead the annual and periodical financial planning, budgeting, forecasting and reporting processes to ensure efficiency and compliance with all organizational standards of management and accountability.
• Monitor grants and ensure compliance with all donor reporting requirements, including proposals, budgets and donor reporting liaising with donors and partner organizations.
• Provide strategic financial counsel to the Country Director and Management team, ensuring accurate and timely financial information (accurate and regular financial analysis, cost coverage, variances, key performance indicators.
• Ensure that the HR department develops/modifies the process and templates needed for the daily routine. Actively participate and contribute to all initiatives to harmonize HR practices and policies. Create or adapt HR tool necessary for the proper performance of the HR function at delegation level.
• Formalize the HR policies in terms of guidelines, procedures, and tools related to the department (i.e internal staff regulation, ERP and Global Remuneration System, recruitment, health insurance, disciplinary aspects, training plan duty of care, and staff follow up).
• Oversee recruitment procedures for the Country Office and play a leading role in the strategic planning of the mid-to-long-term staffing needs.
• Lead the different sectors in support of the activities, performing proactive monitoring and analysis to facilitate strategic decisions and continuous improvement activities
• The SSC has overall strategic accountability for the Logistics function of the delegation. Day-to-day operational management and implementation of logistics activities remain under the responsibility of the Logistics Manager.
• Strengthen the delegation's logistical capacities by by ensuring staff, managers and relevant partners are adequately trained and informed on logistics procedures, compliance requirements and operational constraints.Define the delegation's logistics strategy, formalize and implement the department's action plan in accordance with HQ' strategy and TdH logistics framework.
• Ensure compliance with TdH and donor logistics policies and procedures.
• Ensure compliance with Tdh financial procedures and policies, including financial risk management, money laundering, value for money etc. and reduce risks associated with the program around legality and compliance issues and alert the HoO/CD of any imminent risks.
• Lead Pre-audits, expenditure verifications, audits and forensic audits ensuring that TORs are up to tasks and management response is properly coordinated and submitted timely.
• As a member of the coordination team, support the development of the country strategy, with a focus on ensuring sufficient capacity and support in program operations.
• To proactively address the interface between Finance/Admin & HR, and IT & Logistics team to ensure they operate effectively and provide support to programs on cost effectiveness, efficiency and compliance with organizational standards of management and accountability.

The full job description will be shared with the candidates selected to start the recruitment process.

Profile :

Education :

University degree (Master’s or equivalent) from an accredited educational institution in a relevant field (Finance, Management, HR, Logistics/supplychain, operational management or any other relavant dicipline).

Experience & Competencies :

• At least 5 years previous experience of seniority in an NG0 at a management position ideally in a Finance, Operations, Support services, Logistics/supply chain and/or HR leadership role.
• Experience of working in Ukraine will be preferred and considered an added advantage.
• Previous experience working as Support Services Coordinator or departmental leadership in finance is preferred
• Experience managing campaign and long-term program and operational budgets and reporting to relevant donors.
• Extensive project management experience (management, planning & organizing, staff development and training skills) in emergencies
• Management experience and strong team leadership qualities

Languages :

• Mandatory written and spoken languages: English
• Languages appreciated: Ukrainian & French

IT :

• Proficiency in Microsoft Office package
• Advanced level in Excel
• Proficiency in financial/accounting software i.e. Saga
• Proficiency in HR/Payroll/HRIS/ERPs software i.e. ERP, AX Dynamics, etc.

Conditions:

• Swiss contract
• Gross monthly salary between CHF 4700 and CHF 6400 depending on experience - x13,36 months
• Insurances: sickness, accident, repatriation
• Annual leaves: 25 days/year
• Flights to duty station and back
• Accommodation
• R&R: 3 R&R/year

Tdh Global Code of Conduct and Risk Management Policies :

• Fully complies with Tdh’s Global Code of Conduct and systematically reports any breach to the Code through the whistleblowing procedure: raises awareness within the Foundation on abuse and violence and the rights deriving therefrom, respecting the rights and dignity of children, members of the communities and our own Staff
• Commits to respecting Risk Management Policies including: Safeguarding Policies (Child Safeguarding Policy, Policy on the Protection against Sexual Exploitation and the Directive on Staff Misconduct at the Workplace), Safety and Security Policy and Anti-Fraud/Corruption and Prevention of the Financing of Criminal Activities Policies
• Commits to reducing the risk of abuse and harm by developing a culture of open and informed leadership within the organization and in our work with children and the communities in which we intervene in.

We offer an exciting and varied work, useful and meaningful, in a team that wants to make a difference for vulnerable children.

Are you interested? Do you want to face this challenge?

Procedure :

Please applying directly online: www.tdh.org

Application files sent through our official website https://jobs.tdh.org/en-GB/jobs/8290084-support-services-coordinator-ukraine?promotion=2175273-trackable-share-link-linkedin will be processed only if complete (CV + cover letter). Additional documents (diplomas, work certificates, etc.) will be req