Senior Business Analyst (AI Tools) IRC303148

Description

The engagement supports a maintenance assessment and advisory for a legacy environment, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

The initial advisory phase is an assessment structured in three stages: a scope-alignment workshop to agree services, ownership, and boundaries; a current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points; and a pilot-identification stage to prioritize candidate use cases and define objectives and success metrics. The phase is diagnostic in nature — it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment. Success depends heavily on timely access to client subject-matter experts and to the target environment.

Requirements

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.
  
  
  

Job responsibilities

• Lead functional discovery workshops to map what the financial applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.
• Consolidate current-state findings into the assessment deliverables alongside the architect.]
  
  
  

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.