Customer Service Engineer (AX, XP)
Siemens Healthineers
Job Requirements
The Customer Service Engineer (AX, XP) is responsible for the installation, maintenance, troubleshooting, repair, and technical support of angiography and X-ray systems. This role ensures high equipment availability and reliable customer support through timely field service, preventive maintenance, technical diagnostics, and close cooperation with customers and internal teams.
Key Responsibilities
Qualifications and Experience
The Customer Service Engineer (AX, XP) is responsible for the installation, maintenance, troubleshooting, repair, and technical support of angiography and X-ray systems. This role ensures high equipment availability and reliable customer support through timely field service, preventive maintenance, technical diagnostics, and close cooperation with customers and internal teams.
Key Responsibilities
- Perform installation, commissioning, preventive maintenance, repair, and technical service of AX and XP systems.
- Diagnose technical issues and restore equipment operation in accordance with applicable service procedures.
- Provide on-site and remote technical support to customers and respond to service requests in a timely manner.
- Perform system updates, modifications, and hardware/software upgrades when required.
- Plan service activities and coordinate spare parts, tools, and other resources required for field work.
- Document service activities accurately in CRM and relevant service systems.
- Communicate with customers on technical status, planned activities, and service progress.
- Cooperate with Application Specialists, Service Operations, Sales, and international technical support teams.
- Follow company requirements for quality, safety, compliance, and documentation.
- Participate in technical training and continuously develop expertise in AX and XP technologies.
Qualifications and Experience
- Higher technical education in electronics, electrical engineering, biomedical engineering, medical equipment, automation, or a related field.
- Experience in technical service, maintenance, installation, or repair of complex electronic/electromechanical equipment; experience with medical imaging equipment is an advantage.
- Good knowledge of electronics, electrical systems, computer hardware, networking, and technical troubleshooting.
- Ability to read and work with technical documentation.
- Experience with CRM or service management systems is an advantage.
- Intermediate or higher English proficiency for technical documentation, training, and regular communication with international colleagues.
- Valid driving license and willingness to travel regularly within Ukraine; international travel will be required for training.
- Strong technical and analytical thinking.
- Systematic troubleshooting and problem-solving skills.
- Customer-oriented and professional communication.
- High level of responsibility, ownership, and attention to detail.
- Ability to organize field activities independently and meet deadlines.
- Ability to work effectively under operational pressure and manage priorities.
- Teamwork and willingness to continuously learn new technologies.
- High availability and reliable operation of supported customer equipment.
- Timely and high-quality completion of planned and corrective service activities.
- Accurate service documentation and disciplined use of internal systems.
- Effective communication with customers and timely escalation of complex technical issues.
- Continuous development of technical competence and successful completion of required product training and certification.
- Flexible and hybrid working options
- Competitive salary & performance bonus
- Private healthcare and insurance
- Additional paid leave
- Wellbeing and mental health support
- Learning, language courses & professional development
- Career opportunities within an international company
- Supportive and flexible working environment
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