Customer Support Specialist

We are looking for a Customer Support Specialist who will become a part of our talented team.

City: Lviv, Cherkasy, remote (Ukraine)

Requirements:

• 1+ year of experience in IT customer service
• Strong client-facing and communication skills
• Proficiency in English and Ukrainian (both spoken and written)
• Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.
• Advanced troubleshooting and multitasking skills
• Customer service orientation
• Effective verbal and written communication skills
• Ability to think strategically
• Desire to grow professionally

Responsibilities:

• Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverage
• Carefully test all the cases users bring up within their requests
• Document issues and highlights from shifts in the shift report. Share notable cases during daily team meetings
• Monitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutions
• Perform additional tasks distributed among the support team to ensure balanced workloads and effective task management

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being