Lead Java Software Engineer (AWS, AI)

We are searching for a Lead Java Software Engineer to join a cutting-edge AI project enabling Conversational AI for Service Desk request submission, replacing manual catalog form-filling with intelligent guided chat that saves requestors time, reduces friction and eliminates guesswork. You will contribute to building a fully integrated AI ecosystem spanning a Service Catalog Knowledge Base, a Frontdesk Agent and submission-specific agents connected to live enterprise service catalog data, delivering RAG pipelines, ETL processes and multi-agent systems that bridge intelligent agents and real-world ITSM workflows.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Build the React chat frontend as the primary interface through which users submit service requests via guided conversation rather than manual form-filling
• Develop the central Frontdesk Agent to handle user intent classification and routing along with the agent hub that orchestrates communication across the multi-agent system using Spring AI AgentCore
• Design and maintain the ETL pipeline to extract and transform ServiceNow Service Catalog metadata, index it into AWS Bedrock Knowledge Bases and keep it current as the catalog evolves
• Establish and implement the reusable agent framework, including capability templates, tool definitions, prompt scaffolding and the agentic conversion workflow that all item-specific agents are built on top of
• Implement individual agents for specific catalog items using the shared framework, with each agent handling the end-to-end submission flow for its assigned request type, including ServiceNow API integration
• Instrument agent interactions and LLM calls end-to-end with OpenTelemetry and Dynatrace
• Uphold high standards of code quality, testability and documentation while leveraging AI-assisted development tools to maximize productivity
• Lead and mentor team members while guiding architectural decisions across the project

Requirements

• 6+ years of experience in software engineering, including 2+ years in a technical leadership role
• Proficiency in Java (Spring Boot) and Node.js for backend engineering
• Practical experience building on AWS services such as Lambda, API Gateway and S3
• Familiarity with AWS IAM and KMS for access management and security
• Solid grounding in LLM/AI engineering fundamentals, including prompt design, RAG pipelines and agentic patterns, tool use and LLM evaluation
• Hands-on experience with Spring AI LLM orchestration framework or similar frameworks
• Hands-on experience with AWS Bedrock AgentCore and Knowledge Bases or similar managed RAG/vector services
• Experience with Docker, Git and Terraform
• Familiarity with GitHub Actions for CI/CD pipelines
• Capability to make decisions, resolve ambiguity and unblock themselves through documentation and experimentation
• English proficiency at B2+ level or above

Nice to have

• Flexibility to use React.JS for building and iterating on a chat UI
• Skills in Python for scripting automation
• Familiarity with ServiceNow Service Catalog

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.