Senior Dynamics CRM Functional Consultant

EPAM is expanding its Microsoft Business Applications team, and we’re looking for an experienced consultant to handle client communication, gather requirements, and co-design solutions on Microsoft Dynamics 365 CRM, Power Platform, and Copilot Studio. You’ll work with distributed teams, contribute to client management, and solution implementation to help deliver measurable value to global enterprise clients.

With us, you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure and many others
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study Engineering Excellence and AI Productivity training
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually), including Power Platform and Copilot Studio communities

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Analyze business requirements and translate them into functional specifications
• Configure Microsoft Dynamics CRM to align with client needs and business processes
• Enhance existing CRM AI/Copilots capabilities
• Collaborate with technical teams to ensure integration of solutions
• Engage with clients to gather feedback and set clear expectations
• Perform impact analysis and highlight changes to business processes
• Facilitate communication between stakeholders and technical teams
• Manage CRM-related projects from initiation through completion
• Conduct extra activities like testing, user training, and managing project documentation
• Support the adoption of Agile practices within the team
• Provide guidance to teams on CRM best practices

Requirements

• 3+ years of experience as a Consultant in the IT industry
• Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
• Knowledge of MS Power Apps, MS Copilot Studio, and Power Automate, including application lifecycle management
• Strong understanding of GenAI and LLM fundamentals
• Ability to work within agile teams or independently
• Understanding of application programming, QA, database systems, and system design concepts
• Strong communication, presentation, and negotiation skills, with the ability to engage technical and non-technical stakeholders
• Proficiency in managing customer expectations, performing impact analysis, and handling critical issues
• Analytical mindset with a bias toward action and ability to manage ambiguity in dynamic environments
• Advanced level of spoken English
• Work effectively both independently and within collaborative teams

Nice to have

• Knowledge of Power Portals and Power BI
• Familiarity with the Microsoft Dynamics 365 ERP system
• Experience in Data Analysis
• Experience in business domains like insurance, healthcare, or financial services

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.